You should receive a confirmation email within moments of purchase from Eventbrite. If you do not (be sure to check your junk folder), please contact our office at +1(844) 697-5286 ext 2 or by email, firstname.lastname@example.org
You may purchase tickets on behalf of your friends, but once theirs is scanned, it is non-transferable. And for security purposes, they will not be able to discuss the specifics of your order with ticketing representatives.
TIP: Not sure if you have an account with Eventbrite? Enter your email and we’ll confirm by surfacing a “Password” field to log in. If we don’t recognize the email address, you’ll see the option to “Sign up for free”.
PRO TIP: If you entered a typo in your email, you can log in with the typo’d email address and password to change the email address on your Eventbrite account. Don’t stop there — changing the email on the order is also important because any correspondence sent by the organizer will go to that email address.
NOTE: If you purchased tickets from a third-party seller and not through the event listing, you won’t be able to log in and update the information on the original order. Learn more.
4. Select your order.
Locate your order (under “Tickets”) and click the name of the event to display the information entered on the order form.
TIP: To view Past Events, Groups and Fundraising, Likes and Follows scroll down under your “Tickets”.
5. Select “Edit”
To update or edit your order information, click “Edit” (on the right).
A couple of things to note:
• You can’t change the number of tickets ordered, billing address, or credit card/payment type used.
• We recommend selecting the “Send confirmation email to new attendee” box if you change the email address on your order.
• If you don’t see an “Edit” link, the event organizer disabled the ability to change order information. Click “Contact the Organizer” (on the left) to request they update the information on your behalf.
PRO TIP: A Print Tickets button shows if the organizer enabled PDF tickets for their event, and a Print Invoice button shows if the organizer charged tax and issued tax invoices to attendees. If neither button shows, tickets and tax invoices were disabled by the event organizer.
NOTE: Refund Request button shows if the organizer accepts refund requests, and a Cancel Order button shows if the registration was free. If neither button shows, use the Contact the Organizer button to request more information from the event organizer.
6. Save your changes
Click “Save” to save your changes.
TIP: Not all organizers require the name on the ticket to match the name of the person attending the event. Check your order confirmation email, review the event details on the page where you registered (or the organizer’s website), and reach out the event organizer to answer any questions about the event.
PRO TIP: Your order will always be associated with the email address you entered during registration. If you entered a typo, changing the email address on your ticket will not make it show in the Eventbrite App (iOS and Android). For the ticket to show in the Eventbrite app, you’ll need to change the email address on the account to an email that is not already associated with Eventbrite.